Refund Policy

 

We stand behind every product we ship. Our policy is simple, fair, and designed to protect you.

 

✅ We Accept Returns / Refunds When:

 

– You received the wrong item (wrong texture, length, lace type, or style)

– The product has a verified manufacturing defect

– The item arrived damaged during shipping

 

> 📌 All claims must be submitted **within 7 days of confirmed delivery**, with clear photo or video evidence.

> 📌 **If the issue is our fault — we cover the return shipping cost.**

 

 ❌ We Cannot Accept Returns When:

 

– Hair has been worn, installed, washed, colored, cut, or chemically processed

– Lace has been cut or trimmed in any way

– The hair has been removed from its original bundle or packaging

– Damage occurred after delivery (heat styling, bleaching, or improper care)

– The return request is submitted after 7 days of confirmed delivery

– The item is a **custom or private label order** — once production begins, cancellations cannot be accepted

– The item was purchased on sale or as part of a promotional deal

 

> 📌 **If you changed your mind — return shipping cost is the buyer’s responsibility.**

 

⚠️ Natural Variation Notice

 

Our hair is 100% virgin human hair from natural donors. Minor natural variation in texture or shade (natural color: 1B off-black) is a characteristic of genuine virgin hair — not a defect. Returns will not be accepted for natural variation in texture or color.

 

📋 How to Submit a Claim:

 

1. Contact us via **WhatsApp (+86 17862813373)** or **email (sales@wigvendor.com)** within 7 days of receiving your order

2. Provide your order number + clear photos or a short video showing the issue

3. We will review and respond within **24–48 business hours**

4. If approved, you will receive our US return address and full instructions:

   > 📍 701 Tillery Street Unit 12, #3524, Austin, TX 78702, US

 

**Refund Timeline:** Once your return is received and inspected, refunds are processed to your original payment method within **10 business days**.

 

> 💬 **Our Promise:** If it’s genuinely our fault, we will always make it right. That’s not just policy — it’s how we’ve built 8+ years of client trust. 💆🏾‍♀️