This lady is a new client of 2021,and after she tested our natural color deep wave wigs ,she started placing bigger orders for more.

This time she ordered 1 pc straight wig and 5 pcs 28inch deep wave frontal lace wigs,because she loves our quality and agree with our wholesale prices, she paid very quickly and wanna us to ship asap to make sure she can receive by 23th.

Everytime we would send videos and pictures before we ship hair with tracking number, and she likes how we take the video and happy .

When we find the packages reached, salesman will confirm with clients if the had received the packages.

This time it was holiday for christmas,and she thought the local fedex express guys will deliver after holiday,but Customer service staff of fedex said it delivered already. This made both client and our salesman nervous and worried.We always put the interests of our customers first,so we Asked FedEx to start the investigation immediately and advise the client to check on her side.

Luckily,Finally, the package was found at the express site,We both are crazy happy.

After this incident, we decided to do a better job in the guarantee, suggested that customers accept the signing service, reminded customers to pay attention to the logistics situation, and further upgraded our cooperative relationship